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Inbound messages containing STOP (and related keywords) mark the number as opted out and immediately stop automations. HELP returns support info. START can restore messaging where appropriate. All events are logged for auditability.

They still receive an immediate confirmation message. The owner can batch quotes later. Follow-up rules can be configured to respect business hours so you’re not texting at 11 PM unless you choose to.

Podium can be strong for messaging/reviews, but pricing is quote-based and often bundles features you may not need. Velocity Hub keeps the conversion loop on your own domain with transparent SMS/AI pass-through costs, and is built specifically around photo-required quoting and conflict smoothing. Podium pricing info: https://www.podium.com/getpricing/